Who are we?
Our website address is: https://pletervatrometi.hr.
This Privacy Policy addresses the confidentiality of personal data collected during the registration of customers on the www.pletervatrometi.hr website, as well as during the registration of users who subscribe to receive product updates and promotional offers. It is an integral part of Pleter vatrometi d.o.o.’s Terms and Conditions.
Pleter vatrometi d.o.o., as the service provider of www.pletervatrometi.hr, adheres to all applicable data protection regulations, including the European Union’s General Data Protection Regulation (GDPR), to safeguard the privacy of its customers and users. This document explains how Pleter vatrometi d.o.o., based at Stubička 107, Zagreb, processes personal data.
Customers of www.pletervatrometi.hr (referred to as “Customers”) are encouraged to read this policy carefully to better understand what data is collected, how it is used, on what legal basis, who it is shared with, and what security measures are in place. Additionally, it outlines your rights regarding access to your personal data, correction, deletion, and the right to object to its use.
For any questions regarding personal data, Customers may send an email to info@pletervatrometi.hr.
By accepting this Privacy Policy during the registration process or by agreeing to the Terms and Conditions, the Customer confirms that they have read, understood, and agree to the processing of their personal data as described.
What Personal Data Does Pleter vatrometi d.o.o. Collect?
When registering as a customer on www.pletervatrometi.hr, certain personal data is requested, including full name, address (including postal code), email address, phone number, and optionally, date of birth, username, and password.
After registering, customers may access the Loyalty Program within their profile. Participation in the program is entirely optional. Customers may be asked to provide additional personal data, such as their full name, address, city and postal code, phone number (optional), mobile number, date of birth, and gender. Consent for data processing is confirmed by clicking the registration button.
When signing up for product and promotion updates, Pleter vatrometi d.o.o. collects personal data such as an email address and, optionally, a name.
Providing personal data is voluntary. However, if required information is not provided, participation in certain activities will not be possible, as the activity cannot be technically performed without the necessary data.
Additionally, Pleter vatrometi d.o.o. may collect technical data, such as your IP address, date and time of website access, hardware and software information, browser type, operating system, and language settings. Information regarding your interactions with the website, such as pages viewed and clicks, may also be collected.
How Does Pleter vatrometi d.o.o. Use Personal Data?
Pleter vatrometi d.o.o. collects and processes personal data to verify customer authenticity, fulfill purchase agreements, deliver products, facilitate communication, handle legal matters related to contracts, and continually improve its services through automated processes. Personal data from Loyalty Program members is processed to offer personalized content.
We also collect data from users who sign up for product and promotional updates to send notifications, invitations to contests, and to build user profiles for more personalized offers.
Personal data about minors under 16 years of age is not collected. If we become aware that such data has been inadvertently collected, we will delete it immediately.
Legal Basis for Data Processing
By entering personal data and accepting the Terms and Conditions and this Privacy Policy, the Customer establishes a contractual relationship with Pleter vatrometi d.o.o. This makes the processing of personal data lawful, as it is necessary to fulfill the purchase agreement. For loyalty program or marketing sign-ups, data processing is based on consent, which can be withdrawn at any time by notifying info@pletervatrometi.hr.
Sharing Personal Data
Pleter vatrometi d.o.o. does not share personal data with third parties except in the following situations:
- With delivery service providers to fulfill orders.
- With authorized service providers for product repairs or claims.
Data Retention
Pleter vatrometi d.o.o. retains customer data for as long as the account is active and for six months afterward to address any pending issues. Data for subscribers to promotional updates is stored until the user opts out.
Customer Rights
Customers can access, correct, or delete their data at any time by logging into their account or by contacting info@pletervatrometi.hr.
Security Measures
We use SSL encryption and other security measures to protect your data, though we cannot guarantee absolute security over the Internet. Any data breaches will be promptly addressed in accordance with applicable laws.
Cookies
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